Here you can find the most asked questions. If you do not fint the answer to your question please contact us on support@brightmond.com or read more in our terms and conditions.
  • Our products are made according to the high-quality standards of Brightmond and are CE , ROHS and FCC certified. Nonetheless, your product is covered by our limited warranty against any defects in manufacturing limited to electricety and fitting. The warranty for a Brightmond vanity mirror  is valid for a period of twelve (12) months from the date of purchase. The Brightmond warranty for a Brightmond Mirror Case is valid for a period of  twelve(12) months. Any defects on the vanity mirrors (but not damages caused by wear) arising during this time as a result of normal use will either be repaired or replaced at the expense of Brightmond. If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazon, there is a risk of receiving a product that is used or defective. Brightmond will not honor any warranty claims for products purchased from an any other retailer than Brightmond.

    The product must have been purchased from Brightmond.com. The consumer must show proof of purchase from the online store. The vanity mirror must be returned in its original package. If the customer does not have the original package, the customer will be charged for a new package (15 EUR) plus shipping (8 EUR).

    If you experience any damage to your product that is considered to be covered by our warranty, you can contact our customer service team by submitting a request in our contact form to receive further help. We recommend that you send ut the claim as promptly as possible after you noticed the damage or defect. To ease and expedite the process, please include the following info when contacting us:

    - Order number (If your product is a gift you will need to contact the person who purchased it for you to receive the proof of purchase).

    - Pictures of the product and the damage.

    - Receipt.

    Your current address info:

    - First and Last name

    - Street address

    - Zip Code

    - Country, City

    - Telephone number
  • -Defects and damages due to loss, theft, fire, water, or a natural disaster.
    -Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken mirrorglass, etc.), or accidents.
    -Failure or damage caused by unjustifiable repair or modification.
    -Damages due to hanging metal such as jewelry or other things on the bulbs. (Vanity Mirrors).

    Failure to follow care or user instructions will void this warrenty.
  • We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information.

    Kindly note that orders placed after 12:00 am (GMT) are not guaranteed to be shipped the same day. Packages are not transported nor delivered on weekends and local public holidays. While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Brightmond’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do. Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
  • Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.
    In the event you wish to cancel your order, please contact us. If we are unable to cancel your shipment before it leaves our warehouse, we will reach out to our courier service and request that the package be rerouted back to us. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
  • If you receive your package and it is not what you ordered or if your package is lost in transit, please contact us immediately at support@brightmond.com and we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.
  • We offer free returns and exchanges on our products in Sweden. If you want to return or exchange a product outside of Sweden you as a costumer will pay for the return shipment. For delivery adress and shipping cost please check our FAQ. You have the right to return products purchased directly from brightmond.com within 14 days of receiving the item(s) for a full refund. The product(s) must be unused – in original packaging with labels and protective stickers intact - and still in the same, new condition as when received. Products purchased directly from brightmond.com can be returned to our warehouse using a shipping label, which we will provide on your requirement. If your return is approved, a full refund will be issued for your order. Once a refund is issued in our system, you can expect it to be visible in your account within 5-10 business days.

    Note: Returns and exchanges only apply for unused merchandise.

    For returns and exchanges please contact us first on support@brightmond.com. Kindly note that we do not offer a direct exchange service. Returns and exchanges may take 2-3 weeks to process.

    In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience. We are unable to process returns, exchanges, or store credit for any sale items with more than -25% off.
  • No. We do not offer free returns & exchanges. In case you receive a damaged or faulty product, returns are free. Email us anytime to initiate a return. Please contact support@brightmond.com .
  • Brightmond accepts all major credit cards as well as various other local debit cards and invoicing options. All available payment options for your area will be displayed at the checkout page once you have entered the country of delivery.

    After placing an order, we will send a confirmation of your purchase to your email address. We recommend that you save the confirmation to facilitate any contact with our customer support in relation to your purchase. Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption, and under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Brightmond.
  • All prices set in EU on brightmond.com are including VAT in accordance with applicable legislation. If an order is placed from a country outside of the EU, the prices are excluded VAT. Orders shipped to countries outside of the EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your delivery address. You will be responsible for the payment of such import duties and taxes. The VAT will be based on your total order value, regardless of your order being subject to a campaign. It should be noted that Brightmond has no control over these charges and, since these charges are different in different countries, Brightmond cannot predict the amount. Please contact your local customs and/or tax office for more information.
  • Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption, and under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Brightmond.